Refund policy

We want you to feel great in your Beige Swimwear pieces. If you decide that your order is not quite right, don’t worry. We will accept returns.

 

Do You Offer Returns?

 

We will gladly accept returns on all domestic and international orders in their original condition (see below) within 14 days of receiving the items according to the post-mark. To complete a return, complete the following steps.

 

1. To get started, please fill in the return request form and submit it to info@beigeswimwear.com.
2. Once you have filled in the form, print and fill in a return package form and send it together with your return. You will be required to pay for your own shipping costs; it is best to use a trackable shipping service. 
3. After that, we will review if the pieces are in original condition (see below). If they pass that review, we will issue a refund. Please note that the pieces are your responsibility until they are returned to Beige Swimwear. We will not issue a refund on item or items that are not received or are lost in transit.

 

 

What is Original Condition?

 

To protect our customers, items must be unworn, unaltered, unwashed, and kept in their original packaging, including garment bags. All tags, cards and hygienic seals must be attached as purchased. Please note that pieces with marks from makeup or other sources will be considered as worn items.

 

Swimwear worn and photographed, then posted on social media such as Instagram, can’t be returned. We also don’t accept returns on pieces that have been used in commercial photoshoots or other for-profit activities. If you are an influencer and would like to feature our products in a positive way, contact us at: info@beigeswimwear.com.

 

How Can I Exchange an Item?

 

If we have made an error on the order, please contact us at info@beigeswimwear.com. We will replace the item as soon as stock is available, or we will issue a refund. Please see more details below.

If you want to return the item for another reason, such as style or color, we do not offer exchanges. If you would like an alternate size or style, it is best to place a new order to secure the piece. Alternatively, we suggest purchasing the size or style you need as soon as possible to secure the piece that you want; you can then submit a return request for your initial purchase. Please note we do no refund original shipping costs. 

What if Something is Wrong with my Order?

 If you were shipped the wrong order or something is wrong with your garment, please notify us immediately by contacting us at info@beigeswimwear.comand quoting the order number and the problem.

 Once we have received the pieces, we will put them through a quality review. If we find them in original condition (see above), you will receive a refund on the purchase price excluding original shipping cost plus a return shipping fee directly to the original method of payment used for purchase. You will receive email notification once your return is processed within five working days of receiving your return.

 Please allow 14 business days for the refunded amount to return to your credit card or on PayPal. We will send you an email once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.